Emergency Voice Communication System

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Two-way voice systems for safe emergency evacuation

An Emergency Voice Communication System (EVCS) is designed to help the safe evacuation of everyone onsite. It is an essential measure to help disabled or mobility-impaired people to get out of the building safely. As part of our complete fire protection service, the experts at Amthal will assess how ECVS could work for your building offering professional installation and maintenance for ongoing functionality and legal compliance.  

A selection of Emergency Voice Communication Systems (EVCS).

Under the Regulatory Reform (Fire Safety) Order 2005, the responsible person for your building must ensure there is a safe evacuation route for all persons using the building, including those with disabilities. 

An ECVS provides two-way communication between the emergency services and anyone inside a building who needs to be evacuated but is unable to leave immediately.

British Standard BS 5839-9:2021 also sets out a code of practice for the design, installation, commissioning and maintenance of emergency voice communication systems, and it’s important that your organisation complies with these recommendations. 

As your trusted fire protection partner, we will recommend the right ECVS system to  ensure full compliance with all the relevant legislation. We provide regular, scheduled testing and maintenance for ongoing compliance.

A red emergency telephone.

Constant communication throughout the evacuation process

During the first phases of an evacuation, even before emergency services arrive on the scene, an EVCS can be used to communicate between people at the control point and those in refuge areas.

Typically, the fire and rescue service would then take control of an evacuation on arrival.

During a fire, the fire and rescue service would continue to use the EVCS to assist fire fighting. Anyone who cannot use an escape route would be able to identify their location and communicate with the control centre.

Where should the ECVS points be located?

EVCS outstations should be placed in all refuge areas.

These areas should be a relatively safe place where people who cannot easily use fire escapes and evacuation lifts may call for assistance. This allows building management and emergency services to safely help remove these people from the building when stairwell crowding has eased.

For ease of use, it is recommended that your emergency voice communication system is positioned somewhere with minimal background noise. If that’s not possible, installing an acoustic hood or something similar around the outstation could help. For this same reason, it is also recommended that fire alarm sounders should not be located near outstations.

Intercoms from an Emergency Voice Communication System (EVCS).

Senior Amthal staff stood in a group photo, smiling at the camera.

For complete and compliant fire protection services, including advice on choosing the right emergency voice communication system for your premises, contact Amthal. With 25 years of providing expert life safety protection, we provide a complete installation and maintenance service for ongoing compliance.

Amthal employees laughing and chatting with each other.

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