Police Response

 

Intruder Activations

Normal police response is level 1 (immediate). If 3 false intruder calls are passed to the police within a rolling 12 months, response is reduced to level 3 (no response). Systems with their Intruder facility on level 3 response will be reinstated to level 1 after 90 days without further activations.

HUA Activations

Normal police response is level 1 (immediate). If 2 false HUA calls are passed to the police within a rolling 12 months, response is reduced to level 3 (no response). For restoration of HUAs which have lost response, confirmation is mandatory. With effect from 1.4.2018 telephone call back as a single method of confirmation will not be acceptable for reinstatement for systems installed in commercial premises. Confirmation on residential premises means that the alarm receiving centre will have to confirm with the customer by telephone that a police response is required following a HUA activation. Confirmation on commercial premises means that the alarm receiving centre will have to confirm with the customer by another means i.e. visual or video that a police response is required following a HUA activation.   Where mandatory confirmation is required, it will remain in force whilst the end user is in occupation. When a form of confirmation has been implemented, police response may be reinstated to a HUA before the 90 day period. Any subsequent loss of response, after confirmation has been put in place, a system must have an alternative method of HUA confirmation and achieve 90 days free of false calls (discretionary) supported by evidence from the security company.

Please note that to comply with the NPCC Policy, the application for a unique reference number (URN) is subject to an administration fee of £45.66 plus VAT and is applicable for each element of the security system i.e. for both Intruder and HUA. This is in addition to our price quoted and the full amount is payable to the relevant Police authority. URNs must be quoted by the monitoring company to obtain a police response. The police also require a simple risk assessment form (Hazard Form) to be completed by the occupier of the protected premises, which is to be sent with the URN application. URN fees for existing system takeovers are as follows:

  1. a) Where a new occupier/owner of premises takes over an existing security system with one element one URN fee will be payable.
  2. b) Where a new occupier/owner of premises takes over an existing security system with both intruder and personal attack elements a reduced fee of £68.50 plus VAT will be payable.
  3. c) Any further URNs allocated at the same site/premises will be treated as a separate entity and fees as at a) and b) above will apply
  4. d) The same fee (as above) will be payable where an existing user decides to change their security company.

(In above cases a, b, c & d the system retains false alarm history. This may be reconsidered upon appeal.

NPCC and BS8243

Giving due consideration to the latest NPCC policy and regarding monitored alarm systems, we now strongly recommend the installation of additional detection to achieve “structured” layers of detection to generate confirmed signals, or for the installation of audio verification microphones, together with remote monitoring systems such as a DualCom as this type of system operates as a dual path device and will provide the best possibility of keeping police response in the long term whilst ensuring alarm signals are received by the alarm receiving centre (ARC). If you have any doubts about this and wish to discuss the benefits further, please do not hesitate to contact us or, possibly consult and discuss the issue with your insurer.

This design document has been drawn up to incorporate confirmation technology. The areas of the protected premises covered the by the specified detection circuits have been designed to generate a confirmed signal when two different detection devices have been activated simultaneously.

The customer should satisfy himself that the scope of the specified detection is adequate for the risk involved. This company has prepared this specification without detailed knowledge of this risk. The customer is advised to consult his insurance company to confirm that the specification is adequate for the insured risk.